National Administration & Support Officer (Part Time)

TWS Organisational context

National Administration and Support Officer resides in the National Administration office, providing administrative support services to The Wilderness Society Inc. staff and supporters.

The role requires someone who understands TWS campaigns and TWS memberships.

Job Description:

The National Administration and Support Officers are responsible for relaying membership and campaign information via telephone and email, and service supporter records to maximise support for The Wilderness Society.  The team must ensure that no inbound calls go unanswered and all emails are responded to by the next working day.  Generation of new membership prospects and increasing member retention is paramount to the role. 

Key Responsibilities

• Provide world class customer service & varied administrative support to supporters, campaigners, fundraisers and other stakeholders
• Provide guidance and leadership to casual staff and volunteers
• Provide campaign and general information to members, supporters, general public, schools and other organisations with a view to maximising support for The Wilderness Society
• Ensure all membership and general information enquires are handled appropriately via telephone, face to face and email communication
• Work to set timeframes and targets
• Engage as a team member and provide assistance to others to ensure the smooth running of the office
• Manage membership data in a confidential manner

Selection Criteria:

1. High level communication skills, well developed conflict resolution skills and the ability to communicate with a diverse range of supporters, staff and stakeholders

2. Experience in telephone servicing

3. Excellent organisational and self-management skills and efficiency in delivery of tasks.  Demonstrated capacity to understand and solve problems and to make timely and accurate decisions.

4. High level computer literacy, proficiency in a range of applications including Microsoft Office

5. Understanding of fundraising options and the ability to promote and communicate with prospective and current supporters

6. The ability to provide leadership and work within and contribute to a successful team environment

7. Experience in general office administration duties and ability to assist others to ensure the smooth running of the office

8. Values compatible with those of The Wilderness Society

Desirable Selection Criteria:

• Knowledge of TWS campaigns
• Sense of humour and a happy disposition
• Persistence
• Initiative
• Commitment to environmental protection

Employer: The Wilderness Society Inc
Location: 57e Brisbane St, Hobart, Tasmania
Hours: Part Time 30 hours per week
Accountability: The position will report to the Member Services Manager.

To apply:

Applications, addressing each of the selection criteria and including your CV, to be addressed to:
Nicole Hawtree Member Services Manager at  nicole.hawtree@wilderness.org.au or GPO Box 716, Hobart, Tasmania 7001 

Closing date: COB Wednesday 15 September, 2010

For initial enquiries contact Nicole Hawtree on 03 6270 1701.

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Background on The Wilderness Society

The Wilderness Society (TWS) is a leading Australian not-for-profit conservation organisation dedicated to the protection, restoration and promotion of natural areas and ecological processes across Australia. See:  www.wilderness.org.au

TWS was established in 1976 to help save the Franklin River and has since played an important role in many of Australia’s great conservation campaigns. Kakadu, the Daintree, SW Tasmanian Wilderness, the forests of Eastern and Western Australia, Ningaloo Reef and the wilderness of Antarctica are among the many places TWS has helped save.

TWS is actively engaged in implementing our ‘WildCountry’ vision: a continent-wide, science-based conservation plan for protecting Australia's native flora and fauna, their habitats, and ecological processes for the long term. See: wilderness.org.au/campaigns/wildcountry

The Wilderness Society is an equal opportunities employer and places great importance on its organisational values including commitment to open and participatory decision making processes, belief in the power of people to bring about change, dedication to innovation, and passion for our organisational purpose.

The Wilderness Society Organisational Purpose

Protect, promote and restore wild places and natural processes across Australia for the survival and ongoing evolution of life on Earth.

The Wilderness Society Organisational Values

1) Passion for our purpose (courage, strength of conviction, determination)

2) The power of people to make change

3) Organisational independence and integrity

4) Compassion (valuing and supporting people, respecting and having integrity in dealing with others)

5) Commitment to success in protecting the environment and achieving long term change.

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