Jobs - 13 January 2023

Position: Outbound Caller

Be a voice for nature!

Work with like-minded nature lovers to inspire and empower supporters

Receive an hourly wage of $33.44 and performance bonuses

Flexible to work from home or from our campaign centres across the country

Experience in donor care, telemarketing, or fundraising preferred

The Position:

The Wilderness Society is a grassroots environmental not for profit organisation, building a people-powered movement to protect and restore Australia's natural places. We are proudly independent, meaning we are powered by everyday Australians, allowing us to always speak for nature first. We are dedicated to the protection and restoration of nature and wildlife within Australia.

Join our team of fundraising & engagement specialists to support the life that supports us all.

As an Outbound Caller, you will be on the phones engaging people to support and power our incredible campaigns. Working from home or from one of our Campaign Centres across Australia, your day to day work will include:

  • Engaging with donors via phone to maximise retention and lifetime value, including thank you calling and acquisition calling.

  • Providing campaign and general information to members, supporters, general public, and other organisations with a view to maximising support for TWS.

  • Working with other Outbound Callers and Team Leader to collaborate, strategise and celebrate successes throughout the day.

To be successful in this role, you will be:

  • A confident, social person who enjoys communicating with different types of people

  • An autonomous self-starter who is driven, motivated, and goal orientated

  • Over 18 years old, Australian or New Zealand citizen or holder of a valid working visa

  • Able to commit to a minimum of 3 full days each week, Monday through Friday

  • Passionate about the protection and conservation of Australia's natural world!

  • Strong digital literacy, CRM database experience (Blackbaud) ideal.

We offer our Outbound Callers:

  • A great starting wage with added performance bonuses

  • Flexible working hours (between 18-30 hours a week)

  • The chance to work with a team who share a genuine passion for nature

  • The opportunity to make a real change by being part of one of the oldest independent environmental groups in Australia

Please send your resume to wd.recruitment@wilderness.org.au along with answers to the following questions:

Q1. What skills or experience can you bring to the Wilderness Society that would make you a great Outbound Caller?

Q2. Why do you think people should support charities like the Wilderness Society?

Q3 - Please describe a situation where you’ve utilised your communication skills to make a difference

Q4. Scenario: You are talking to a TWS member who is giving short answers. How would you go about building rapport and continuing the conversation?